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Our commitment to customer satisfaction extends to our subscription terms and refund policy, designed with your needs in mind. We recognize that circumstances may arise prompting a refund request. Our policy is crafted to be both fair and transparent, embodying our dedication to providing exceptional service and ensuring a seamless experience from subscription initiation through potential refund processes.
Your subscription activates after your initial payment is processed. It will automatically renew every payment period until you choose to cancel. By using our services, you are giving us permission to save your payment details with the means of Stripe, and let it automatically charge your payment method every period.
We will charge you the current price for your plan, every period when your subscription renews, continuing until you decide to cancel. Should your primary payment method be declined, you hereby authorize us to attempt charging any alternative payment methods associated with your account. If there is no backup payment method available, or if all registered payment methods fail, Stripe will attempt to collect the payment several times.
After several failed attempts, the subscription will be automatically canceled. You are entitled to modify your payment information at any time by accessing the subscription management page on Stripe portal.
You have the option to cancel your subscription at any time, either through your CVAT.ai Subscription Management Page or by reaching out to Customer Support. Note, that you should contact Customer Support only in case you cannot cancel your subscription manually.
If you cancel your subscription within 14 days of your initial payment, you can request a refund. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of the billing period.
Please note that Stripe charges processing fees, so the refund will be the amount you’ve paid minus these fees. The refund is not processed automatically. For more information, please refer to the "Process for Requesting a Refund" section below.
In the event of service abuse, we reserve the right to block accounts and payment methods for future subscriptions.
1. Contact our support team via support@cvat.aior use the "Support" option in the app.cvat.ai interface.
2. Provide your account details and a brief explanation of the reason for the refund:
- You need to provide us with the username and e-mail address you’ve used to register in CVAT.ai.
- You need to cancel the subscription before asking for a refund.
3. Our team will review your request and may require additional information. Once approved, the refund will be processed to your original payment method within 5-10 business days.
We reserve the right to adjust the cost of your plan at each renewal term. Should there be any changes to your plan's rate, rest assured we will inform you beforehand by sending out an email and publishing an article on https://www.cvat.ai/blog, providing you with the option to cancel if you choose.
It is your responsibility to stay informed about such updates by checking the provided resources regularly.