Last Updated: June 10, 2025
This Subscription and Refund Policy (“Policy”) governs your purchase and use of subscription services (“Services”) from CVAT.ai Corporation (“we,” “us,” “our”). By purchasing a subscription and using our Services, you (“you,” “user”) agree to be bound by the terms outlined in this Policy. This Policy should be read in conjunction with our main Terms of Service.
Subscription Activation: Your subscription commences as soon as your initial payment is successfully processed.
Automatic Renewal: Your subscription will automatically renew at the end of each billing period (e.g., monthly, annually), referred to as the "Subscription Term." You will be charged the subscription rate for your selected plan then in effect. This renewal will continue until you cancel your subscription.
Payment Authorization: By providing your payment information, you expressly authorize us, through our third-party payment processor (Stripe, Inc.), to store your payment method details and automatically charge the applicable subscription fees to your designated payment method at the start of each new Subscription Term.
Payment Failure: In the event that a charge to your primary payment method is declined, you authorize us to attempt to charge any other payment methods you have on file with us. If all registered payment methods fail, our payment processor may make several subsequent attempts to collect payment. Should these attempts fail, your subscription will be suspended and may be automatically canceled.
Managing Payment Information: You are responsible for maintaining up-to-date and accurate payment information. You may update your payment details at any time through your subscription management portal.
Cancellation by User: You may cancel your subscription at any time. Cancellation can be performed directly through your CVAT.ai Subscription Management Page. If you are unable to cancel through the management page, you may contact our Customer Support team for assistance.
Refund Eligibility Window:
Effect of Cancellation: If you cancel after the 14-day refund eligibility window has passed, your payment is non-refundable, and your access to the Services will continue until the end of your current paid Subscription Term. Your subscription will not be renewed thereafter.
Refund Deductions for Processing Fees: Please be advised that all refunds are subject to a deduction for non-refundable transaction fees charged by our third-party payment processor (Stripe, Inc.). The final refunded amount will be the total amount paid by you, less these processing fees. Refunds are not processed automatically and must be requested.
To request a refund for which you are eligible, you must complete the following steps:
Each customer account is generally eligible for only one refund across the lifetime of the account. This limitation is designed to prevent misuse of our refund policy. Any subsequent refund requests after the initial refund has been processed will be evaluated on a case-by-case basis, taking into account the specific circumstances of each request.
We reserve the right to suspend or terminate your account and access to the Services immediately, without prior notice or liability, if you are found to be in breach of our Terms of Service. Such breaches include, but are not limited to, service abuse, fraudulent activity, or any violation of our acceptable use policies. In the event of a termination for cause, you will forfeit all fees paid and will not be eligible for a refund. We further reserve the right to block any accounts or payment methods associated with such activity from future subscriptions.
We reserve the right, at our sole discretion, to modify this Policy or the fees for our Services. We will provide you with reasonable prior notice of any material changes to this Policy or any increase in your subscription fees. Notice will be provided via the email address associated with your account and may also be published on our official blog (https://www.cvat.ai/resources/blog) or Website. Your continued use of the Services after such modifications become effective constitutes your acceptance of the revised terms. It is your responsibility to ensure your email address on file is current.
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